Travel insurance
At Avanza, we want you to travel with peace of mind. That is why our services include the appropriate insurance coverage, in accordance with the conditions applicable to each service and current regulations.
Below, you will find some recommendations and useful information on what to do in the event of an incident during your journey.
Travel recommendations
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Keep your ticket: We recommend keeping your ticket throughout your journey, as it serves as proof of travel and may be required for any insurance-related procedures.
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Check your coverage: Insurance coverage, terms, conditions and limitations will depend on the policy applicable to the service purchased.
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International travel: If you are travelling within Europe, we recommend obtaining a European Health Insurance Card (EHIC), which you can apply for through the Spanish Social Security system.
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How to use your insurance policy
If an incident occurs during your journey that may be covered by insurance, we recommend following these steps:
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Report the incident: Inform Avanza staff of what happened whenever possible.
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Keep all relevant documents: Retain your ticket and any receipts or documents related to the incident.
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Request information: Contact us at info.malaga@avanzagrupo.com for guidance on how to proceed and, where applicable, the appropriate channels for submitting an insurance claim.
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Insurance information and conditions
Insurance coverage, exclusions, limits and claims procedures are subject to the terms and conditions of the policy in force and applicable regulations.
For further information or any enquiries regarding travel insurance, please contact our customer service team.
